UK Database

Customer Satisfaction Is Considered The Most Important Metric Of A Call Center By More Than % Of Customer Service Directors. – % Of Consumers Have Gone From Agent To Agent Without Obtaining A Solution To Their Problem. – % Of Purchasing Experiences Are Based On How Customers Feel About The Treatment ...

The Company Verint Systems Has Carried Out A Survey Of Customers In Six Different Countries (United Kingdom, United States, France, Germany, Poland And Russia) To Study The Attitudes That Exist In Customer Service. The Following Data Are Extracted From The Study: Are Customers Angry? Only % Of ...