When implementing customer success onboarding, selecting tools is a very important task.
There are many different croatia cell phone number list tools available for onboarding, so it is important to choose the right tool for your company.
Before selecting an onboarding tool, first clarify the issues you face and the customer demographic you need to support.
①Onboarding
Self-onboarding is what makes this tool special.
This function allows customers to use the service themselves by providing them with guides that are appropriate for them.
There are also features that allow you to analyze customer situations and reduce the burden on the customer success department, so the benefits of using it are great.
②Product Tours
It is an onboarding tool that can provide tutorials tailored to customers, and can be created by customer success staff taking into account conditions, etc., making it possible to efficiently guide customers through onboarding steps.
Providing the necessary information at the right time can also improve customer satisfaction.
③WalkMe
By focusing on analyzing customer usage, this tool can provide optimal support during onboarding.
By proactively displaying the information customers need, they rarely need help, which also reduces stress for them.
④Fullstar
This is an onboarding tool that can be started for free and is characterized by the fact that it can be created without coding.
The "tutorial management function" allows you to create a system that customers themselves can use, which makes it possible to efficiently improve LTV.
It also has a function that manages communications with customers, which reduces the burden on the customer success department and supports improving LTV from various perspectives.