Holidays in Corona times: These are your rights as a customer

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Even though the global travel warning issued by the German government is deemed to have been lifted as of June 15, this warning has been extended until August 31 for some areas of the world. These include popular holiday destinations for Germans, such as Turkey and Egypt.

Quite a few people want to cancel their already booked accommodation in these areas. However, they are not always guaranteed a full refund . What general rules can customers rely on? And what rights do they have when cancelling their vacation?



Basic consumer rights during a pandemic
In general, a package holiday can be cancelled free mexico gambling data of charge if “extraordinary circumstances” arise that could affect or even prevent the holiday. A pandemic such as the spread of the corona virus and the associated travel warning from the government or the Foreign Office also counts under this criterion.

However, it depends on the individual case and country whether these exceptional circumstances actually exist at the moment or not. Even with an individually booked trip, a free cancellation is not necessarily guaranteed.

In general, however, it is important to mention: always ask or check before you book! This means that when making new bookings, you should read the general terms and conditions of your respective accommodation carefully. This is because the specific cancellation conditions of the hotel or holiday apartment are listed in the " Cancellation " section. It is important to filter out whether and up to what date before the actual start of the trip a cancellation is free of charge.