Delay in data provision

[AsaduzzamanFoysal]

Another problem is the delay in providing data. Due to the high workload, the QC managers transfer information with a delay of a week to a month . This means that by the time the call data is received, the situation in the company may have already changed, and the identified problems may become irrelevant. Such a delay reduces the efficiency of management and complicates the implementation of necessary adjustments to work.

Manual control is expensive
Monitoring all calls manually requires significant resources. sweden mobile database If a company has a large number of managers, listening to each call becomes an extremely labor-intensive process. This requires hiring additional employees, which entails additional costs. As a result, the company is forced to choose between the high cost of manual monitoring and the incompleteness of data when selectively listening to calls.

The human factor hinders business management
Manual control is always subject to the human factor. Different employees can interpret the same calls differently, which makes it difficult to form a single and objective picture. This reduces the effectiveness of control and complicates the identification of real problems in the work of managers.