The Company Verint Systems Has Carried Out A Survey Of Customers In Six Different Countries (United Kingdom, United States, France, Germany, Poland And Russia) To Study The Attitudes That Exist In Customer Service. The Following Data Are Extracted From The Study: Are Customers Angry? Only % Of Respondents Feel Satisfied With The Customer Service They Receive: – % Indicated That Their Frustration Came From The Long Waiting Time. – % During The Service.
The Degree Of Frustration Due To Waiting Times number in greece Varies Depending On The Sector In Which We Operate, As Some Wait Longer Than Others: – Public Care Services – The Longest Waiting Times Occur In Public Care Services, Reaching Minutes, Which Provokes The Anger Of % Of Customers. – Telephony Services – They Are Followed By Telephone, Television And Broadband Services With , Minutes. In Both Cases, Clients Claim That It Takes Them A Long Time To Resolve Requests.
However, % Of Respondents Said They Were Satisfied With The Service, Compared To % Who Said They Were Dissatisfied. – Gas Service – In The Case Of Gas, Electricity Or Water Service, Minutes Is The Average Time That Customers Have To Wait Mainly Due To Erroneous Bills. – Financial Services – Financial Services Follow With An Average Wait Time Of , Minutes. In This Case, The Contact With The Service Is Due To Problems With Online Services.