Izibonelelo zeNcoko ebukhoma eDityaniswe neCRM yeeNkampani

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Inkonzo esebenzayo, ukuthengisa okwandisiweyo, ulawulo olungcono lwedatha kunye nokunciphisa iindleko zezinye zeenzuzo ze-Live Chat ehlanganiswe neCRM.


Kwihlabathi apho itekhnoloji iguquka ngokukhawuleza kwaye imfuno yezisombululo zenkonzo yabathengi esebenzayo iyanda, iinkampani kufuneka zilungelelanise ukuhambelana notshintsho. Esinye sezixhobo eziye zafumana ukuvelela kwiminyaka yakutshanje yi-Live Chat, evumela uqhagamshelwano lwexesha lokwenyani phakathi kwabathengi kunye neenkampani. Xa idityaniswe ne-CRM (uLawulo loBudlelwane boMthengi), inkqubo ye-Live Chat iba namandla ngakumbi, iphucula unxibelelwano kunye nolawulo lobudlelwane kunye nabathengi. Kweli nqaku, siza kuphonononga izibonelelo zolu hlanganiso kwiinkampani kumacandelo ahlukeneyo.

Iimpendulo ezikhawulezayo nezisebenzayo
Enye yeenzuzo eziphambili ze-Live Chat edityaniswe neCRM kukukwazi ukunika Idatha yeTelegram iimpendulo ezikhawulezayo nezisebenzayo kubathengi. Ngolu kudibanisa, ii-arhente zikwazi ukufikelela ngokukhawuleza kulwazi lwabathengi, njengembali yokuthenga, izinto ezikhethwayo kunye nokusebenzisana kwangaphambili. Oku kuvumela iqela lenkonzo ukuba liqonde ngcono iimfuno zabathengi kwaye linikeze izisombululo zomntu.

Ngaphaya koko, unxibelelwano lwexesha lokwenyani luvumela iingxaki ukuba zisonjululwe ngokukhawuleza, ukuphucula ukwaneliseka kwabathengi kunye nokwandisa ukusebenza kakuhle kwenkampani.

Ukunyuka kweentengiso kunye nokugcinwa kwabathengi
Ukudityaniswa kweNgxoxo ebukhoma kunye neCRM kunokunceda ukwandisa ukuthengisa kunye nokugcinwa kwabathengi. Xa umthengi eqhagamshelana nawe ngencoko, iiarhente zinokujonga ulwazi olufanelekileyo, njengezinto ezikwinqwelo yokuthenga kunye neemveliso ezijongwe. Oku kuvumela ii-arhente ukuba zenze iingcebiso ezizezakho kwaye zinike inkuthazo ukuba zigqibezele ukuthenga.

Ngaphaya koko, inkonzo eyenzelwe umntu kunye ne-agile ebonelelwa yi-Live Chat edityaniswe neCRM inokuphucula amava omthengi kwaye yonyuse amathuba okuthembeka. Abathengi abonelisekileyo badla ngokubuya benze ishishini kunye nenkampani kwakhona, kwaye bayincome kwabanye.

Ukuphuculwa kwentlangano yedatha kunye nolawulo
I-CRM yaziwa ngokuba sisixhobo esixabisekileyo ekuququzeleleni nasekulawuleni idatha yabathengi. Ngokudibanisa i-Live Chat kunye neCRM, amashishini anokugcina irekhodi eneenkcukacha zayo yonke intsebenziswano yabathengi. Oku kubandakanya imibhalo yencoko, ulwazi malunga nemiba esonjululweyo, kunye nedatha yokusebenza kwearhente.

Ukufikelela kule datha kuvumela iinkampani ukuba zihlalutye ukusebenza kweqela lenkonzo yabathengi, zichonge iindawo zokuphucula, kwaye zihlengahlengise izicwangciso zokuhlangabezana ngcono neemfuno zabathengi. Ukongezelela, ulwazi oluqokelelweyo lunokusetyenziswa ukwenza imikhankaso yokuthengisa esebenzayo kunye nokujoliswe kuyo.

Ukunciphisa iindleko kunye nokwanda kwemveliso