How many new clients were there last week? How much time is spent on one client? Which managers do clients like the most? Aggregated statistics from Chat2Desk will answer these questions. We tell you in detail what it is and why it is needed.
What is Aggregated Statistics?
Aggregated statistics is a Chat2Desk tool that armenia mobile database data on communication with clients. It will show the number of new clients, the most popular channels, the speed of operators and the number of dialogues processed.
Most metrics are built on the basis of a "conversation." This is a fragment of a dialogue with a client, which consists of one or more messages. A conversation begins with the client's first message and ends when the dialogue is closed.
Aggregated statistics: how to collect all the data on working with clients
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