Chat center for housing and communal services: Permenergosbyt case

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In 2020, communication with housing and communal services still leaves much to be desired. And, although technology has advanced far ahead, there are still queues to pay for utilities, and meter readings are transmitted by phone. PJSC Permenergosbyt took the path of getting closer to consumers and connected a chat center. What came out of this and what results they achieved - this is in our new article.

About the company

PAO Permenergosbyt is a guaranteed supplier of electricity in the Perm region. The company has about 1.3 million personal accounts of cambodia mobile database and tens of thousands of organizations, from industrial enterprises to small businesses. That is, the issue of communication with clients is undoubtedly issue No. 1 in the activities of this company.

Problem

With the standard method of communication - by phone - the lines were constantly overloaded, and increasing their number would have led to unjustified expenses. In order to unload the call center, the management introduced a chat center for communication with clients. Thanks to Chat2Desk, Permenergosbyt distributed incoming requests evenly across all communication channels and accelerated the processing of client requests.

Widget

The company connected WhatsApp , Telegram, Viber, VKontakte, Online chat and placed all channels in a widget on the website. Now, if a client goes to the website looking for a phone number, he finds the widget, chooses a convenient messenger and starts a dialogue.