Freshworks is one of our many partners that enables you to integrate AI-powered chatbots3 into your WhatsApp business messaging apps. Their tool offers integrated sentiment analysis features4, so you and your team can provide proactive support based on customer chats.
Person laying in bed scrolling on phone while an infant naps on their chest
According to a poll from SurveyMonkey5, 85% of consumers say it’s important to be hong kong mobile database able to share feedback with companies. The poll also found that 61% of customers trust that companies will act on the feedback they are given.
Input isn’t just valuable because customers want to share their thoughts. Feedback helps you gauge how your customers are feeling so your brand has a chance to respond proactively and address issues.
Messaging apps are perfect for gathering instant feedback on a recent purchase or on the quality of the support session provided. You can offer simple “thumbs up/thumbs down” or “sad/neutral/happy emoji” responses to get immediate input after a variety of customer interactions.
Obtain Customer Feedback and Data More Effectively
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