B2B customer service encompasses several practices to foster the relationship between two companies. Thus, a brand invests in smart techniques to communicate with a lead or customer in an efficient and fluid way.
It is important to note that although they bosnia and herzegovina mobile database similar, there are some differences between B2B and B2C services. In general, adjustments need to be made at different points, such as:
approach;
language;
content;
objective;
frequency of communications.
How to delight the B2B customer?
One of the most strategic ways to delight B2B customers is through fast, quality and assertive customer service . That is why many companies are investing in customer service via WhatsApp. In addition, we have some valuable tips:
know the decision maker well;
choose the channel and adapt your communication;
invest in integration between marketing, sales and after-sales.
What is B2B customer service?
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bitheerani319
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