How Web-Systems Solutions tripled lead processing time using NetHunt CRM

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In this case study, we tell you how NetHunt CRM has become an indispensable assistant for HR specialists, lead generators, sales managers, and marketers and helped Web-Systems Solutions specialists increase their work efficiency.

Content

About Web-Systems Solutions
What prompted Web-Systems Solutions to look for a CRM system and why the company chose NetNunt CRM
List of departments using NetHunt CRM at Web-Systems Solutions
What functionality does NetHunt CRM Web-Systems Solutions use most often?
What results did Web-Systems Solutions achieve with NetHunt CRM?
What they say about NetHunt CRM at Web-Systems Solutions
About Web-Systems Solutions
Web-Systems Solutions is a Ukrainian IT company specializing in developing e-commerce solutions for businesses of all sizes. For 15 years, our specialists have been working with two popular platforms - Shopify and OpenCart.

"The team brings together experts in web and mobile development, design, testing, management, and sales. This helps us provide clients with effective turnkey solutions.

In addition to developing online stores, we create public and private applications for Shopify and OpenCart, as well as mobile applications with loyalty systems for e-commerce. Private applications expand the functionality of a specific online store, while public applications are available for download in the Shopify App Store and allow you to earn money from them."

Yevgeny Nedelin, CMO at Web-Systems Solutions

Web-Systems Solutions clients are small and armenia phone number list medium-sized enterprises from Ukraine and abroad, including Sweden, Germany, Great Britain, USA, Canada, Netherlands, Australia. The company currently has 60 regular clients.

“Nowadays, many clients avoid cooperation with Ukrainian companies because of the war. But some of them are ready to take risks. They know that Ukrainians are strong, unbreakable and reliable partners on whom they can rely even in difficult times and unforeseen circumstances. The

Web-Systems Solutions team has rallied and adapted to the realities of war. We work, inspire each other, provide clients with the best service and support.”

Yevhen Nedelin, CMO at Web-Systems Solutions

What prompted Web-Systems Solutions to look for a CRM system and why the company chose NetNunt CRM
For Web-Systems Solutions, previous experience with using CRM systems was somewhat difficult. Like many Ukrainian companies, the team struggled for a long time to implement systematic use of CRM.

The specialists had a goal — to find a CRM solution that would become an indispensable assistant for HR specialists, sales managers and help increase the flow of potential customers from various channels. Among the additional requirements, the company noted the following:

software flexibility, ability to configure additional fields;
powerful automation functionality;
easy integration with internal chats like Slack and Telegram;
the ability to track comments and messages from customers coming from the company's website
“At first, we used Bitrix24. In 2020–2021, we abandoned Russian software and switched to HubSpot. However, over time, we discovered that the platform did not meet our expectations. Even despite its power, it was quite difficult for sales managers to monitor the progress of deals in the sales funnel. Moreover, customizing HubSpot to the company's personal needs took a lot of time.

We continued to look for alternative CRM solutions. Business support in Ukraine became a priority for us. We actively researched local CRM systems, consulted with account managers.

Then suddenly we came across the NetHunt CRM presentation. From the first minutes of the demonstration, the CRM system impressed us with its flexibility, speed of setup, user-friendly interface, individual approach to creating a sales funnel, and Gmail and LinkedIn integration.

Of course, we took advantage of the free trial period to get acquainted with the system's functionality and understand whether it meets the company's needs. This is where a real match happened. We were convinced that NetHunt CRM was exactly what our business needed, so we wasted no time and started integrating the system with other tools.”

Yevgeny Nedelin, CMO at Web-Systems Solutions

Web-Systems Solutions began actively using NetHunt CRM in July 2023, and since then the team has noticed significant progress in organizing workflows, improving communication efficiency, and analyzing data.