Customer experience in the financial sector has always been a challenge. Historically, consumers have viewed institutions with a certain degree of distrust.
With the entry of new players into the market, offering an impeccable lithuania mobile database at every stage of the journey has become essential to meet customer expectations and ensure priority — that is, being the institution of priority choice for financial products and services.
To achieve this, focusing on the real needs of customers is the most effective way. This approach allows companies to move beyond the old, traditional model focused only on products and services, and prioritize what really matters: customer satisfaction.
But how can we efficiently improve customer experience? That’s what we’ll cover in this article!