The importance of responding quickly to requests — The buyer's perspective

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At VirtualExpo, we use star ratings for sellers, an important feature for all marketplaces.

Now, we want to explain to you the importance of responding quickly to requests and how this can affect your seller ratings .

Buyers who submit their information to send requests aren't "just browsing." They're serious buyers who are willing to give their time to reach out to you. Buyers educate themselves thoroughly online before they even think about making a request. And then they make that purchase, too.

Since buyers expect instant responses and on-demand solutions , they assume sellers aren't interested in their business if it takes too long for the response after their request is sent. Remember, buyers are in sourcing mode, mean austria mobile phone number list ing they typically send a request to 3 sellers and rarely just one. The faster you respond, the more competition you eliminate .

The following figures show you how important your response time is:

35-50% of sales go to the supplier who makes the first contact*
Responding to a lead within 1 hour gives you 5x more sales opportunities*
At VirtualExpo markets, we ask our buyers to complete a survey, 8 days after submitting a request. The results show that among those who have received a response from the supplier:

9% have already purchased from the supplier
23% are in the process of negotiating with the supplier
So don't wait and contact your potential customers as soon as possible! This is an opportunity to secure as many sales as possible. Your response time is important !

BE PROACTIVE WITH YOUR REQUESTS, AND YOU WILL SEE THE RESULTS.
* Source insidesales.com 2018

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