We answer the most frequently asked questions regarding the responsibilities of a customer service manager.
What is the difference between a customer service manager and a sales manager?
When the position of "sales manager" in the company's staffing table is renamed to "customer service manager", this will be a significant event in the development of the organization. This is not just a play on words, but a transition from the principle of "the main thing is to sell" to a completely different approach to work, when a specialist maintains communication with the customer throughout the entire stage of the transaction: from the purchase to discussing problems that arise after the sale. Such support is typical for a company with a full cycle of services: from construction to support of an already completed facility.
Differences between a customer service manager and a sales manager
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The advantage of creating 99 acres data package trusting relationships with the customer on an ongoing basis is the formation of the company's image as a reliable partner for long-term cooperation. Firstly, it is beneficial to the organization. Secondly, the client feels support and protection, as he knows that in case of any problems, he can always contact the manager and get all the necessary information. That is why the company needs a competent customer service manager.
Should you expect quick results from a newly hired account manager?
A newly hired manager will start to produce some results in about six months. The results of the study showed that a person fully enters the work no earlier than six months later. It makes sense for the company to conduct an unusual training after the newcomer has mastered the theory well. The future salesperson must conclude a deal to sell a product, the clients of which will be experienced employees.
This kind of rehearsal will show whether the new specialist can conduct a competent consultation on the company's products and convey all the necessary information to the client. If the first attempt fails, he will have another opportunity to show himself as a client manager. The new employee is allowed to work independently only after he has successfully completed this training.
What is the job of a real estate account manager?
Processing applications from buyers, searching for options that meet the specified conditions. Coordination of the terms of the purchase and sale agreement and further execution of real estate transactions. Consulting clients on the preparation of necessary documents and execution of the transaction. Providing customers with up-to-date information on the availability of suitable offers. Execution of contracts required to conclude a transaction.
What documents can be used when developing a job description for a customer service manager?
When developing a job description for this specialist, you can use the professional standard "Sales Manager for Information and Communication Systems", approved by order of the Ministry of Labor of Russia dated October 29, 2020 No. 679n.
The company's income directly depends on its relationships with customers. The correct formation and building of connections is the main responsibility of the customer service manager. He is the face of the company, representing its product. To succeed in t