Service availability As we said, you can provide the services within business hours (if these are your company’s standard hours) or 24 hours a day (which usually applies to external hires). Therefore, you must measure the service availability. Businesses that offer online solutions or e-commerce products, for example, need to have stricter SLAs. The reason is that if the virtual store is offline on the weekend, this causes a huge loss that you must measure at the end of the month.
SLA problems Yes, you do need to consider any problem when measuring. By analyzing the austria phone number data setbacks that happened, you can draw up an action plan to make your actions more effective. Therefore, try to find out what are the main problems that occur during the tasks that belong to your company’s SLA, such as: backups on your site or system; coding errors; reworks; missed deadlines; device defects.
internally and for your clients. Consider that you must meet the customer’s objectives through the SLA-established tasks. Besides, you must also measure the applied quality. It ensures a high quality of work. Security Your company information and client database are essential for the business structure. Can you imagine if a hacker had access to them? To prevent this from happening, make sure the SLA has security measures, as well as a structure you can use to track and measure it.