Track customer website behavior and seize the golden marketing time

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BONNY & READ is an affordable, high-quality jewelry brand. It sources unique jewelry from all over the world, allowing every kind of girl to find a suitable embellishment to complement her life. In addition to cross-channel operations on e-commerce websites, Facebook, LINE, and Instagram, BONNY & READ has also opened multiple stores across Taiwan, allowing customers to interact with them in their favorite and most comfortable way.

Table of contents:
Customer service integration and marketing functions make Omnichat stand out
Need to uniformly manage customer service messages across channels
In addition to integrating information, it can also track data and automate marketing
Online customer service provides customers with direct and considerate assistance as if they were in person.
Detect customer browsing pages and solve switzerland email list problems efficiently
Customer data records make customer service experience smoother
Let customers know more products before the start of large-scale events
2-hour LINE reminder for unchecked shopping cart, conversion rate 17%
Automatically schedule push calls based on customer browsing behavior
While growing the brand, control customer service costs and improve marketing efficiency
BONNY & READ jewelry uses Omnichat to integrate cross-channel customer service conversations to improve customer service efficiency. Through the Omnichat system that combines customer service, data tracking, and automatic marketing, we can better understand consumer needs, continue to interact with customers across platforms, use multiple methods to bring back customers, and increase return visit rates and conversion rates.