Questionnaires can have many oriented questions, but if the questions asked are not objective enough and focus on words that are too biased or sensitive, customers will feel offended and unwilling to continue filling in or sharing. Only by ensuring that the process, arrangement, and logical design of the questionnaire are clear, smooth, and non-conflicting, and that each question has a step-by-step extension, can we guide customers to their true answers.
Don’t ask too many questions
The design of each question must be meaningful. Too many questions will algeria mobile phone number list affect your patience, willingness and concentration to answer, and lead to counterproductive results. In addition, don’t forget to create an anticipatory mentality and let customers know how much time it will take or how many questions are left to complete the questionnaire at any time to avoid a never-ending feeling.
Avoid choosing between two options
Asking questions in an alternative way will limit the customer's thinking and make it less easy to find out the customer's real thoughts and considerations.
Make good use of multiple-choice questions
If most questions provide check-box functions for customers, then we will not know what is important to customers! Therefore, if the editor really wants to know what key factors will directly affect the customer's decision-making, then he can use more multiple-choice questions.
Make good use of the five-point scale
The option design can be used to survey the satisfaction level of friends from very dissatisfied, dissatisfied, ordinary, satisfied, and very satisfied. For this kind of questions that can be converted into quantitative indicators, you can look for the mode, median, and average to understand consumer feedback.