I have always been concerned about the issue of moving to a fundamentally new level. So that the indicators would grow not by 2 or 3 times, but by several orders of magnitude. From a thousand visits to ten thousand or from ten thousand to a hundred thousand, if we are talking about a website, for example.
And I know that such leaps are always the result of painstaking work in five areas:
Technical condition of the site.
SEO.
Collection of site semantics.
Creating useful content.
Working on conversion.
And at the same time, every manager overseas chinese in worldwide data needs an increase in sales and the number of applications from the site at the moment.
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Support service structure
To improve the quality of the joint venture's work and optimize costs, it is useful to divide it into several levels, each of which has its own area of responsibility.
Typically the structure includes the following elements:
The first line (otherwise known as the "help desk"). All customer requests are received here, regardless of the communication channel. At this level, calls are redirected to other employees, questions are rejected to the wrong address, and basic questions that do not require special knowledge are resolved. This is the level of support that the user encounters when calling or writing to the company.
Second line. A department that usually includes several specialists to whom the bulk of user requests are addressed.
Third line. Includes narrow professionals who are involved in solving complex problems that require a detailed understanding of the relevant area of work. They usually deal with issues that do not require an immediate answer.
Support service structure
Fourth and fifth levels can also be organized, where specialists from other organizations are involved in solving the problem if their products are provided by this company to clients. However, most often the support service has a two-tier structure.