It is necessary to understand what customer issues the application or website solves. Let's say it is necessary for competent project management, but some use it to plan their workday, while others use it to organize the work of a large team. The requirements will be different, which means that the approaches should be different.
Onboarding can help you easily convey the value of your product to your client if you know what your users are doing. For example, individuals may be interested in details about hidden functionality, while a large team may benefit from successful software implementation cases.
Identify problem solving tools
There are no universal why do vietnamese use zalo? methods for answering all problems. A certain solution method is selected individually for each task. The user must first use those functions that will help him achieve the result.
Eliminate all unnecessary steps to reach your goal
Once the clients' tasks and effective tools for achieving them have become clear, you can begin to build a path to the final installation. Steps need to be carefully thought out, and unnecessary ones removed. Onboarding should not strain the client, everything should be very simple and clear, and also lead directly to solving the task.
Combine first-time user experience and value
During the onboarding process, the client should feel a sense of connection between their task and the value of the product. It is necessary to remind about the importance of each function and how it affects the achievement of the goal. It is necessary to motivate the client to complete the training to achieve the desired.
An example of onboarding that cannot be called successful - the interface is loaded with tips, instructions, recommendations with or without reason. The right process helps to quickly show the value of the product, teach how to work with it and unobtrusively retain the user.
Onboarding
Tips for choosing the right type of onboarding
It is the product that determines the appropriate type of onboarding. There are 3 features of products:
Large number of content units
The audience problem: it's hard to know where to start.
The goal of onboarding is to learn about the client’s preferences and provide them with content that meets their needs.
Solution: Use an engaging option. This way, the client's true desires will become clear, and it will be possible to create personalized selections. If there is no way to find out what exactly he prefers, then you can make selections designed for a larger audience:
Popular.
By genre, style or category.
By topic – depending on the needs of different segments.
The most important thing to remember is that you can’t leave the client to sort through thousands of pieces of content on their own.