Customer Service
Customer service is the main functionality of chatbots. They will be ready on your website or on WhatsApp to solve each customer's problems. It is now possible to find out the status of appointments and scheduling, information about exam preparation, complaints and many other issues through this means.
URAs
Call centers use chatbots through URAs (Interactive Voice Response Units). In this case, customers interact with a machine that speaks and listens, giving instructions to direct them to the solution accurately, without the need for human assistance.
It is now possible to change schedules, hear instructions about preparation needs before appointments and exams and many other possibilities using these virtual assistants , as they are also called.
Messenger Facebook
Another option is to automate the conversation through the Messenger tool on Facebook, to promote campaigns and links and also to respond to customers.
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Chatbots in healthcare are a tool that combines agility, performance and productivity.
The tool has become a strong trend in the area as it has been able to bring advantages ranging from the most basic customer service, such as scheduling appointments, to more complex interaction, in the case of questions about medication, for example.
See some examples of activities that the patient likes to resolve assertively and quickly:
Appointment scheduling
Chatbots can be used to schedule, reschedule and cancel appointments and exams, improving the customer experience with your company.
By transferring repetitive tasks to a bot, you save your employees money, ensuring they can work together to solve more complex problems.
Furthermore, another advantage is that you will be able to register your data without having to fill out tedious forms or rely on telephone support.
Virtual Q&A
Digital robots can also act as virtual Q&A, helping patients with their most frequently asked questions. Healthcare chatbots can perform an initial screening to understand what care is needed for a given patient.
Exam results
The healthcare chatbot allows patients to send photos of exam results digitally, without the need to schedule a follow-up appointment with the doctor.
This way, the client knows remotely whether they need to take additional care or schedule a new appointment for evaluations. This action optimizes the time not only of the client and the staff, but also of the health professionals themselves.
Satisfaction survey
Another function of the chatbot in the healthcare sector is the possibility of carrying out satisfaction surveys with customers, generating insights on how digital service can be improved.
Remember: the chatbot uses artificial intelligence. Therefore, if it identifies that it is unable to answer a question asked by the patient, the bot forwards the customer to a suitable professional.
Want to stay up to date with the latest trends in the world of artificial intelligence? Read Omnichannel, robots and WhatsApp: perspectives for the contact center market .