7 Smart Tactics to Get Customer Feedback for Your Ecommerce Business

[AsaduzzamanFoysal]

Go ahead and use these ecommerce segmentation hacks to turn your customers into brand evangelists.

Social proof plays a key role in a customer's purchasing decisions.

Testimonials, ratings, and reviews show customer loyalty to armenia phone number list an e-commerce brand.

ANDBrightlocal's 2020 researchconfirmed that around 34% of customers make purchasing decisions after reading online reviews or feedback. However, not all customers leave reviews when they receive a product.

They need to be reminded and convinced using smart tactics. Today we discuss seven such tactics for getting customer feedback in e-commerce.

1. Encourage customers
The first feedback collection tactic on our list is incentive. After a product has been shipped to customers, e-commerce brands can send a review email.

This email has three goals:

thanking them for their purchase
asking them to leave a review
encouraging them to do so using acoupon codeThe customer can use the coupon code for, for example, a 10% discount on their next purchase.
This strategy is used by Gorjana, an eCommerce brand that sells jewelry. They use product images and star ratings to make their emails more engaging.