Chaty for Shopify is an e-commerce plugin for live chat agents

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For eCommerce businesses on Shopify, consider Premio.ioChats for Shopify.

Premio also recently launched aSaaS version of Chatywhich you can use for all website platforms.

8. Humanize interactions between customers and companies.
Live chat support agents often follow a script to belarus phone number list standardize responses and sound professional.

But being a professional doesn't mean being a robot. Be human. At the end of the day, you are a person talking to another person.

Make small talk. Conversations will be more pleasant and easier to handle when you humanize the conversation and the situation.

9. Ask for help.
Live chat agents are expected to know the answers to common questions, but they can still encounter difficult problems.

Encourage agents to ask colleagues, managers, or onboarding coaches when they are struggling with an unknown customer issue. This helps the customer get through faster and reduces wait times.

10. Document everything.
Like a ticketing system, live chat software records the conversation exchange between a live chat agent and a customer. It sends the customer a copy of the transcript that they can review and keep for future reference.

As a live chat support agent, you should also keep track of common customer questions and issues so you can address them in the future. If you notice a recurring issue, bring it up with your superiors.