KPIs can be related to response

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Assessing customer service. For example, if the company's main goal is customer retention, then KPIs such as Net Promoter Score (NPS) or repeat purchase rates are used for this purpose. Profitability forecasting. Identifying key KPIs helps forecast short-term and long-term profitability, which is especially important for budget planning and resource allocation. Process optimization.

Time to customer requests, website page loading time, or conversion at individual stages of the sales funnel. Relationship with other terms To gain a deeper understanding of marketing KPIs, it is list of chile whatsapp phone numbers important to consider them in the context of other business metrics and concepts. ROI (Return on Investment): This is a return on investment metric that is closely related to KPIs.

It helps you understand how profitable it was to invest in a particular marketing activity. KPIs can help predict or measure ROI. CAC (Customer Acquisition Cost): The cost of attracting a customer is another important indicator that is measured using KPIs. Reducing CAC while maintaining customer quality is a key goal for many companies. LTV (Lifetime Value): This is the long-term value of a customer.