Offers fast and free shipping

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Provide proactive customer support
If customers have a problem, it should be treated with the utmost seriousness. Your customer service agents should be well-trained, equipped with quality equipment and software, and well-paid.

Don't expect an agent to care about your brand or your cyprus mobile database clients if they receive a meager pay packet at the end of each month.

Proactive support means you shouldn't just wait for customers to come to you. By providing good after-sales service by seeking feedback and follow-up emails, you may be able to nip potential problems in the bud before they even germinate.

Cu 66% of potential customers prepared to leave a brand that doesn’t offer flexible shipping options, it’s essential to pay serious attention to this area.

You can decide to make all shipping free (and price your products slightly higher). Or match varying delivery times with costs. This gives customers the final decision on how much they are willing to pay, based on how desperate they are to receive a product.

Make sure all “non-product” fees are clarified early in the purchasing process.

Interact with customers across all channels
There are a multitude of communication channels available these days. Make sure you use as many as possible and take advantage of analytics to find out which platforms your customers use the most.

“You can’t just put up a website and expect people to come in. If you really want to succeed, you have to create traffic.” Joel Anderson, CEO, Walmart.