Competence and communication skills in focus

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How competent does customer service have to be? There are no two opinions and no compromises here. Customers will only be satisfied if the customer service employees are of the highest technical and linguistic level. Sometimes it is necessary to forward a request to another employee who is responsible for the area. The ability of customer service employees to communicate plays a major role here. Nothing is more annoying for customers than a service where they receive three different pieces of information when communicating with three employees. The most successful companies use their customer service seal to show that contacting customer service can solve a problem and ensure satisfaction.

When a customer contacts the customer service canada gambling data department, they are often angry, desperate or annoyed. It is not uncommon for the contact to involve complex matters that they do not want to explain several times. You can recognize good customer service by the fact that they understand what you are saying and that, if your request is outside their area of ​​expertise, they pass it on to the appropriate employee. Short sentences with precise content, as well as grammatically and spelling correct, are a basis for digital communication. Since facial expressions and gestures are not visible away from a personal conversation, the intonation and expression must underline the information content and ensure that the customer understands it.

Accessibility – the be-all and end-all of service
The digital age has changed the requirements for accessibility. While it used to be common to be able to contact customer service during business hours, today's customer expectations go beyond that. That doesn't mean that you have to respond immediately 24/7 and be available via chat at all times. But extended customer service hours and automatic responses outside of working hours in service are now essential.