Good Business Process Management: The Benefits
Posted: Thu Jan 30, 2025 9:00 am
Processes are a sequence of activities that transform inputs into results, require resources (outputs) and can be defined in terms of both time and content. This process definition is now well known. A process-oriented way of working is now more than ever an essential factor in the success of modern company management. Successful companies have long recognized the need for optimal business process management if they want to understand their operational processes as processes, control them and measure their success. Digital assistants such as Mr.Know enable intelligent process automation and thus ensure modern and agile business process management, which offers several advantages over traditional methods of company management.
cost efficiency
The rationalization of business processes allows germany gambling data for leaner structures and reduces costs. The cost efficiency of optimal business processes is clear from the example of a customer inquiry. A customer calls with a complaint. After waiting on hold for a few minutes, she is connected to the switchboard. From there, she is put through to the sales department. A responsible employee is not there and the customer has to be put through. Frictional losses occur at all interfaces, which cost resources and frustrate the customer. Intelligent process automation tools minimize frictional losses and increase efficiency, so that resources in the company are available where they are needed.
flexibility
In a constantly changing environment, flexibility is more important than ever, in addition to cost efficiency, and is a frequent goal of business process management. Agile processes enable companies to respond to rapidly evolving market and environmental conditions. This leads to a greater demand for flexible business process management tools and methods, which can also compensate for a shortage of skilled workers. Suitable IT tools offer the possibility of modeling agile processes without any programming and save companies the high development costs that would normally be incurred by flexibly adapting processes to market developments. The digital assistants can be integrated into an existing IT infrastructure without having to make costly changes.
cost efficiency
The rationalization of business processes allows germany gambling data for leaner structures and reduces costs. The cost efficiency of optimal business processes is clear from the example of a customer inquiry. A customer calls with a complaint. After waiting on hold for a few minutes, she is connected to the switchboard. From there, she is put through to the sales department. A responsible employee is not there and the customer has to be put through. Frictional losses occur at all interfaces, which cost resources and frustrate the customer. Intelligent process automation tools minimize frictional losses and increase efficiency, so that resources in the company are available where they are needed.
flexibility
In a constantly changing environment, flexibility is more important than ever, in addition to cost efficiency, and is a frequent goal of business process management. Agile processes enable companies to respond to rapidly evolving market and environmental conditions. This leads to a greater demand for flexible business process management tools and methods, which can also compensate for a shortage of skilled workers. Suitable IT tools offer the possibility of modeling agile processes without any programming and save companies the high development costs that would normally be incurred by flexibly adapting processes to market developments. The digital assistants can be integrated into an existing IT infrastructure without having to make costly changes.