3. Online consultant, messengers and sales in social networks

[nusaiba130]

Online consultants on websites are no longer a rarity. This is a very convenient tool that allows you not only to communicate with a specialist online, but also to transfer the client to communication in a messenger. All information on requests is stored in your personal account. And if you integrate it with a CRM system, then in it too.
It is great for clients who do not like phone calls. A proven and reliable system is Jivosite. Although you can find the same functionality in some call tracking systems or in CRM.

Many people now actively use messengers - WhatsApp, Viber, Telegram. Communication with clients should also be conducted through these channels. After sending a commercial proposal by e-mail, you can duplicate the information in the messenger and remind them of your agreements.

You can also use social media messengers not only to process incoming requests and work with an existing client base, but also to find new clients. This is especially relevant for B2B companies. The manager subscribes to the accounts of his target audience - for example, the IT director, the marketing director. Likes, comments on publications. And after 2-3 months, he writes a personal message in the following format: “I recently read your article/post, I completely agree with your position. And some of the problems you described can be solved with the help of our product. We can chat for literally 10 minutes on Skype, and spain consumer email list I will show you our capabilities.” The script is approximate, it needs to be finalized for each specific case.

Article
Socsale. CRM-system of sales in social networks
4. Electronic sales scripts
Electronic sales scripts are a useful tool that allows you to understand at what stage of communication clients most often "drop off". In addition, it allows you to quickly train new sales employees.

When a manager makes a call, he sees different options for the client's answers. He chooses the appropriate answer, and the system offers him the answers for the next step. Newcomers get involved in the process faster, and the management receives statistics on the effectiveness of communications.

I am not a supporter of rigid sales scripts. It is better for the business if the manager understands the product well, is able to identify the client's needs and offer the product he needs, even with some script violations. But one way or another, such services are useful to implement in the company. If you want to try, then pay attention to HyperScript and ScriptDesigner.