Sprout’s Collision Detection ensures that no two team members respond to the same message so no effort is duplicated.
In addition to Salesforce, Sprout’s integrations with CRM and help desk tools such as Zendesk, Microsoft Dynamics 365 and HubSpot further improve your customer service efficiency by giving you a unified experience across all interactions.
the full worth of your existing tech stack— band data a requirement especially when many teams’ budgets are under scrutiny.
To build a truly exceptional customer service experience you need to build a team that is strategically performance-driven.
The right social customer care software should give you a full audit of your team’s activity, progress and benchmarks against the metrics that matter. This gives you the ability to see patterns in your incoming messages, customer responses and more, so you can learn from them and adjust your strategy.
Sprout’s Case Performance Report lets you measure your team’s productivity and efficiency over a period of time. You can also deep dive into individual and group performance metrics such as First Touch, Active Case Time, Time Resolution and more.
A graph featuring the number of assigned cases plotted against the number of total cases for a support team