Keep customers happy with rapid support via messaging
Posted: Thu Feb 20, 2025 4:30 am
Customer support is an important and underrated factor of digital marketing. According to Qualtrics XM Institute, 94% of customers will recommend a company that offers “very good” customer service.10 Superior customer service can help turn one-time customers into loyal ones who not only continue to buy from you, but also recommend your products and services to friends and family.
Aside from helpful reminders and product links, bots can also request feedback from iceland mobile database existing customers. This simple feature takes little time from your team, but it goes a long way toward helping your brand improve its products and refine its customer experience.11 And customer feedback is an incredibly valuable tool for marketers. From learning how customers prefer to interact with your brand to which kinds of content they enjoy most, this data is invaluable to continually improving your marketing outreach (and raising your engagement rate).
Happy customers are also loyal promoters who can help boost your marketing efforts with word-of-mouth promotion. That’s more potential customers who can interact with and recommend your brand in future.
Aside from helpful reminders and product links, bots can also request feedback from iceland mobile database existing customers. This simple feature takes little time from your team, but it goes a long way toward helping your brand improve its products and refine its customer experience.11 And customer feedback is an incredibly valuable tool for marketers. From learning how customers prefer to interact with your brand to which kinds of content they enjoy most, this data is invaluable to continually improving your marketing outreach (and raising your engagement rate).
Happy customers are also loyal promoters who can help boost your marketing efforts with word-of-mouth promotion. That’s more potential customers who can interact with and recommend your brand in future.