Are you part of the Trade Sector ? We have the free online courses you're looking for! The best part is that, no matter which one you choose, upon completion of any of the courses, you'll receive a diploma. What are you waiting for? It's your time to make your resume stand out!
Before registering, identify your professional sector. If it is not on this list, don't worry! Contact us and we will help you find the ideal one for you.
What companies are in the trade sector?
Trade: Lottery administrations, textile trade, food, tobacconists, flower shops, vehicles, etc.
Trade intermediaries.
Service stations
Parking lots and garages.
Contact Center.
Department store.
Packaging and packing activities.
So, if you are self-employed or working in the commerce and marketing sector, don't hesitate for a second! Sign up for the free course you like the most and request your free place!
Trade and sales
Free online courses for workers and self-employed workers in the Trade Sector: Trade and sales
Customer Service and Service Quality: you will identify web analytics tools and variables, understand user behavior, and acquire the knowledge necessary to make the right decisions in your marketing plan.
Internet Commerce. Resource Optimization: you will analyze how the use of the Internet can help us improve business results, learning to use tools that allow us to minimize costs and increase income and customers.
Telephone communication and customer service in Telemarketing: you will learn everything related to how to properly serve a company's customer and the importance of satisfying customer needs to obtain a competitive strategy in the company.
Shop window display design: you will learn how to set up a shop window using different techniques to capture your audience's attention: perception, composition, communication, lighting, materials, depending on your budget, your objectives and your creativity.
Service strategies: quality and customer orientation: you will identify strategies aimed at improving customer service, communication and attention, being able to apply quality programs in the service and measure customer satisfaction.
Customer Service Fundamentals: You will acquire the knowledge necessary to provide a differentiated and quality customer service, as well as being able to measure the degree of customer satisfaction.
Fundamentals of Communication with the Client for the Resolution of Common Conflicts: you will learn to identify the communication processes in the relationship with clients/consumers and develop the basic skills to deal with the most conflictive situations in the complaint and claim processes.
Fundamentals of communication and customer loyalty: you will differentiate the types of customers, their loyalty programs, the communication processes that occur and the conflict situations that may arise, in order to provide quality customer service.
Fundamentals of management and customer service for stores: you will learn the basic knowledge related to commerce and store management from location, merchandising, promotion at the point of sale, customer service, basic purchase management and cash control at the POS.
Fundamentals of creating virtual stores and developing online business activity: you will learn to identify the basic aspects related to the main Internet services related to online business and commercial activity and the launch of a virtual store.
Sales skills: you will learn to identify the different techniques necessary for sales in commerce and the best way to apply them; differentiate the types of clients; develop commercial plans; create persuasion techniques; study the psychological aspects that motivate the consumer to buy, and turn an occasional client into a potential regular client.
Personal Shopper in Commerce: you will learn the necessary knowledge related to image editing, facilitating the acquisition of basic techniques for image editing, drawing with different tools, working with layers, filters, color correction and image retouching.
Cash operations at POS: you will learn to pack, package, record and collect purchase and sale transactions reliably and accurately, through the proper preparation, execution and daily control of the cash register in a hypermarket.
Online Business and E-Commerce: you will learn to identify the aspects necessary for the creation, development and management of online businesses: how to position, how to generate content, create offers and services, as well as master the most operational and fundamental aspects of dynamization.
Interior design: you will learn to develop decoration projects for interior areas, intended for the development of commercial activities.
Interacting with customers: active listening: you will learn the aspects that a salesperson can improve in their interactions with customers to apply listening techniques and dynamics to hear and understand the words of our customers, as part of the broader process of the entire sale.
Technological tools for customer sales management: you will learn to plan and manage sales activities that optimize customer management, monitoring and loyalty processes.
Commercial promotions at the point of sale and online: you will learn to identify attitudes, animation techniques and computer applications for the organization and control of promotional actions at the point of sale and in online promotional actions.
Applied psychology for sales: you will learn to identify and recognize the fundamental psychological aspects that influence sales: in the client, in the seller and in the sales process.
Sales psychology in small commercial establishments: you will learn the knowledge and skills to be able to apply notions of psychology during the sales process, covering and analyzing aspects such as the behavior of the seller and the buyer, communication techniques to use, sales methods, etc.
Effective advertising in commerce: you will identify advertising and communication channels, specific techniques to successfully carry out a commercial negotiation, from preparing the initial contact to consolidating the service, as well as resolving customer objections.
Point of sale and consumer psychology: you will learn to define and organize the human resources of the point of sale, taking into account the criteria of consumer behavior.
Customer satisfaction, quality and telephone complaint handling: you will learn about the ISO 9000 quality management systems and the different procedures related to customer service and telephone support.
Technologies applied to sales and customer service: you will learn to use the telematic tools available to achieve good comprehensive customer service.
Free online courses for workers and self-employed workers in the Commerce Sector: Digital Marketing, Social Media and Online Advertising
Basic Internet Marketing Mix and Online Customer Management: you will learn the necessary knowledge about e-commerce and Internet marketing and determine all the elements to take into account to manage a company independently and responsibly.
Web Analytics to Measure Marketing Results: You will learn to identify web analytics tools and variables; make corrections; make decisions and make improvements to strategic marketing actions.
Blog for Business Communication: you will learn how to create a blog, apply existing software tools and learn about the possibilities for dialogue that these new digital environments offer to the public/potential client.
Create your online store: you will learn the skills to open and manage an online store with Prestashop, as well as how to place your categories, products, prices, images, establish carriers, shipping methods, establish payment methods and gateways.
Sales and marketing management: team selection and training: you will acquire the necessary knowledge to select a sales team and plan their training, as well as manage the different sales management and team management strategies. You will also participate in the preparation and development of a 2.0 marketing and communication plan.
Internet Marketing Plan Fundamentals: You will learn how to identify the elements of an Internet marketing plan and how to design an effective business website.
Virtual community management: you will learn the knowledge necessary to perform the functions of the Community Manager profile, using social networks, based on the defined Digital Marketing Plan.
Marketing 2.0 Management: you will learn to use marketing 2.0 techniques and recognize their applications in the reputation and web presence of organizations.
Marketing and sales force management in the strategic direction of the Company: you will learn to identify the theoretical and practical elements of marketing and sales management of a company and how to plan, implement and control the marketing mix plan.
Commercial Management and Marketing Tools: you will learn to apply the most effective tools and techniques in monitoring commercial actions and learn how to design and implement a Marketing Plan.
Marketing plan and sales organization: you will gain a deeper understanding of the skills usa mobile phone numbers database and knowledge required to direct, manage and enhance a company's marketing plan, organize sales and achieve optimal positioning of its products/services in the market.
Services Marketing Planning: you will learn to plan the strategy of marketing plans aimed at customer satisfaction for companies in the services sector.
Internet Tools: E-Commerce: you will learn to master the main tools available on the Internet, acquire knowledge regarding online marketing techniques and be able to advertise, sell and purchase products safely and efficiently through it.
Profile and Functions of the Virtual Community Manager: you will learn to identify the functions of the Community Manager profile in a company.
Marketing, Commercial Distribution and Sales Force: you will learn to identify the different techniques and instruments related to the company's marketing and sales force management.
Marketing and Online Reputation: Virtual Communities: you will learn about social networks in the company, content creation, online marketing, search engine positioning, optimization tools and online reputation management.
Relationship Marketing: you will learn the importance and implement relationship marketing techniques in companies. You will learn the characteristics of customer relationship management or CRM, model, phases and use the most current direct and online marketing techniques.
Online Marketing: Website Design and Promotion: You will learn to perform basic website design and promotion operations taking into account online customer behavior, navigability, and online advertising techniques, based on online marketing.
Effective marketing in small businesses: you will learn to identify and apply the techniques that marketing offers for use in this type of business.
Basic Social Media Marketing: You will learn how to use basic techniques for content creation, conversation and listening on social media in new virtual communities, as well as measuring activity.
Search engine optimization: you will learn the knowledge, skills and strategies necessary to position your website in the top positions.
Media Presentation: You will learn how to make public presentations to the media or large audiences.
Social Media Marketing in Commerce: you will learn the necessary knowledge about web 2.0, Community Manager, natural SEO positioning, digital marketing and 2.0 communication and advertising tools.
Online sales: you will learn the commercial criteria for designing web pages for marketing by applying appropriate sales techniques, as well as applying follow-up and customer service procedures following established criteria and procedures in online commercial situations.
Prevention of money laundering: you will learn to analyse the regulatory framework and competent bodies in the prevention of money laundering, obligations and internal control of the insurance sector and delve deeper into the prevention and blocking of terrorist financing.