This empathy statement displays that goal in
Posted: Thu Dec 26, 2024 10:58 am
Every word. #3: “You Are Right.” This may seem like a pretty simple empathy statement, but by acknowledging that the customer is right, you are showing both empathy and respect for the customer and their opinions. You will be validating their point of view, which is essentially telling them that you’re on their side. They will feel understood and realize that you truly are listening to what they’re saying.
They will feel comfort in knowing that you are taking the steps to fix what has resulted in their negative buy algeria telegram database customer experience up to this point. #4: “I Can See What the Problem Is.” When customers are upset, it is because they have a problem, and they want it resolved. It is up to you to solve that problem. By using an empathy statement like this one, you are letting the customer know you have identified the problem as to why your customer is experiencing an issue.
This can calm the customer down and earn their trust that you may not be able to do otherwise. They can relax and realize that you can help them. In addition, you can truly begin to understand why they have felt so angry or upset. This empathy statement also validates their issue because it proves you are just one step closer to fully resolving their problem.
They will feel comfort in knowing that you are taking the steps to fix what has resulted in their negative buy algeria telegram database customer experience up to this point. #4: “I Can See What the Problem Is.” When customers are upset, it is because they have a problem, and they want it resolved. It is up to you to solve that problem. By using an empathy statement like this one, you are letting the customer know you have identified the problem as to why your customer is experiencing an issue.
This can calm the customer down and earn their trust that you may not be able to do otherwise. They can relax and realize that you can help them. In addition, you can truly begin to understand why they have felt so angry or upset. This empathy statement also validates their issue because it proves you are just one step closer to fully resolving their problem.