This helps companies manage resources more efficiently and achieve their goals. Thus, the integration of Virtual PBX with other applications is a complex but highly effective process that allows you to combine different systems to create a single information space. They allow you to automate data exchange, improve customer interaction management and optimize business processes.Companies use different methods to collect data on customer interactions. If the primary communication channel is the telephone, then one of the main tools for storing and analyzing such information will be the call recording function. how your support, sales, or any other department is doing their job, but it also helps you achieve other important goals, as described below.
In this article, using the example of the MCN laos telegram data Telecom Virtual PBX, we will consider how call recording works, what its features and settings are, and what benefits this function brings to businesses. What is call recording? Call recording is a service that allows you to save incoming and outgoing calls to your Virtual PBX in audio format. There are three types of call recording: Call scripts If you set up call recording in a script, it starts when a call is received in the script, regardless of whether recording is enabled for the queue or the subscriber number. Call recording in queue Recording starts when a call is received at the “Queue” element and does not depend on the recording settings in “Subscriber numbers”.
Recording subscriber calls This type of call recording is configured for specific internal or external numbers. In this case, not only conversations can be recorded, but also the entire call route, including the voice greeting and the caller's commands in the IVR voice menu. Read about how to set up call recording in the next section. Features of MCN Telecom call recording First of all, you need to activate the call recording function, and then set the call recording flag for subscribers, queues or scenarios. All records are saved in your personal account, as a list in a separate tab. The list contains attributes such as date and time of the call, call type - incoming or outgoing, call initiator number, number to which the call was made, waiting time, call duration, call status - answered, no answer, call dropped.