Why invest in Employee Experience?
Posted: Sun Jan 19, 2025 3:50 am
Let's now look at why employee experience deserves attention during strategic planning and how it can benefit your business:
Behind every customer interaction is a team of professionals focused on creating the experience.
Every employee is also a potential customer. If the team is satisfied with the products and services, the queries resolved and the support offered will make a considerable qualitative difference.
According to Bain research , companies with high employee engagement generate 2.5 times more revenue than those with low engagement.
The best way to encourage employees to come up with new and more creative ideas is through positive EX.
Promoting a culture of customer service starts internally, by improving the employee experience in relation to the brand, product or service.
Steps to implement EX in your company
The secret is to understand EX: much more than a human resources nepal business email list program, it is part of a brand experience, just like CX. In other words, employees and customers must be considered as target audiences.
Then, the treatment that should be offered will be personalized, intelligent and humanized.
Do you want to know the three basic pillars to implement it?
Integrate employees into employee experience planning
Designing and implementing co-creative actions makes employees feel listened to, valued and an active part of the company.
How to do it? Some recommendations:
Aligns the company's purpose with the team's values and ideas,
develops the culture of feedback,
structure career plans and professional development support programs,
encourages leadership among teams.
Behind every customer interaction is a team of professionals focused on creating the experience.
Every employee is also a potential customer. If the team is satisfied with the products and services, the queries resolved and the support offered will make a considerable qualitative difference.
According to Bain research , companies with high employee engagement generate 2.5 times more revenue than those with low engagement.
The best way to encourage employees to come up with new and more creative ideas is through positive EX.
Promoting a culture of customer service starts internally, by improving the employee experience in relation to the brand, product or service.
Steps to implement EX in your company
The secret is to understand EX: much more than a human resources nepal business email list program, it is part of a brand experience, just like CX. In other words, employees and customers must be considered as target audiences.
Then, the treatment that should be offered will be personalized, intelligent and humanized.
Do you want to know the three basic pillars to implement it?
Integrate employees into employee experience planning
Designing and implementing co-creative actions makes employees feel listened to, valued and an active part of the company.
How to do it? Some recommendations:
Aligns the company's purpose with the team's values and ideas,
develops the culture of feedback,
structure career plans and professional development support programs,
encourages leadership among teams.