How to perform analysis for strategic decision making?
Posted: Sun Dec 22, 2024 6:08 am
If you were asked to drive a car on a highway blindfolded today, would you do it? Probably not. The same thing happens to your company when it does not carry out a good analysis for making strategic decisions , especially when it comes to customer service and experience.
In an era where customer data is shared across channels, systems, and applications, knowing your customers well is a key to your organization’s success. Without knowing what your customers’ preferences are in order to make decisions based on them, your company can start losing customers and significantly lower its customer retention rate.
In fact, in Latin America, 32% of consumers are willing to leave a brand after a bad experience.
Using data interpretation for mexico phone number lookup decision-making analysis and placing it at the center of business strategy is the task carried out by Data-Driven companies.
Understanding customers and their information is essential for organizations. With a broader understanding of how they interact with the business and what their real needs are, it is possible to offer better service.
Stay tuned to learn how to use decision-making analysis to boost your business performance.
Strategic decision-making relies on the analysis of Big Data, which comprises large sets of complex data. This information is analysed with the help of specialised computer programmes.
Analyzing metrics such as resolution times, service levels and customer satisfaction allows you to address incidents more efficiently and improve the consumer experience.
There are different types of analysis for decision making. For example, descriptive analysis, which summarizes and organizes information; predictive analysis, which uses mathematical formulas to predict behavior; and prescriptive analysis, which quantifies and recommends actions that are beneficial for the organization.
In an era where customer data is shared across channels, systems, and applications, knowing your customers well is a key to your organization’s success. Without knowing what your customers’ preferences are in order to make decisions based on them, your company can start losing customers and significantly lower its customer retention rate.
In fact, in Latin America, 32% of consumers are willing to leave a brand after a bad experience.
Using data interpretation for mexico phone number lookup decision-making analysis and placing it at the center of business strategy is the task carried out by Data-Driven companies.
Understanding customers and their information is essential for organizations. With a broader understanding of how they interact with the business and what their real needs are, it is possible to offer better service.
Stay tuned to learn how to use decision-making analysis to boost your business performance.
Strategic decision-making relies on the analysis of Big Data, which comprises large sets of complex data. This information is analysed with the help of specialised computer programmes.
Analyzing metrics such as resolution times, service levels and customer satisfaction allows you to address incidents more efficiently and improve the consumer experience.
There are different types of analysis for decision making. For example, descriptive analysis, which summarizes and organizes information; predictive analysis, which uses mathematical formulas to predict behavior; and prescriptive analysis, which quantifies and recommends actions that are beneficial for the organization.