As you devise an improvement strategy

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Of course, this is not optimal, as it means that customers will not engage with your product or service as much as is desirable.

As the name implies, a missed chat is one that the team has yet to reach. You need to understand that there can be a variety of reasons for this and that your strategy for keeping this number low must take them into account.

For example, you might realize that many missed indonesia consumer mobile number list conversations occur because the user leaves the site before the representative accepts the conversation request.

In this case, it would probably be a good idea to look at the wait time to set a precedent. For example, you might have an SLA of about one minute.

you probably won't necessarily consider conversations canceled less than a minute after the initial request.

However, the goal is always to keep missed conversations at zero or as close to zero as possible. Keep in mind that if you don't get the opportunity to engage with your customer base, it's not unlikely that a competitor will.

There are other solutions to this than hiring multiple customer service representatives to deal with the problem. For example, you may be able to take advantage of achat applicationthat offers redirection or accepts contact information for a callback so that follow-up can take place.

Waiting time
This one is also self-explanatory. It takes into account the amount of time a visitor to your site would wait before a customer service representative gets in touch with the person.