Reverse delegation
An employee approaches his boss with a request to perform a specific action that is necessary to move the work forward. For example, he needs to order an advertising stand for an upcoming conference.
Reverse delegation
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Typically, conference organizers overseas chinese in australia data publish requirements for advertising materials, but the employee still goes to the manager to clarify what size the stand should be. At this stage, the task is stopped. If the manager starts looking for information about the banner size on his own, he is effectively returning responsibility for the task that he had previously delegated to his subordinate.
There are four areas where difficulties most often arise with reverse delegation.
Reverse Delegation Scope How to return responsibility to subordinates Example of a typical situation Example of a solution to the situation
Information and its search Provide useful sources of information, but do not provide direct answers to questions. Data retrieval is the responsibility of subordinates. How to order banner advertising for a conference? Advise the employee that all questions regarding advertising should be resolved with the conference organizers
Solving simple problems Often, employees already have a rough idea of how to solve a simple problem. The seller announces that the gift certificate for 5000 rubles has been used up. Return the work to the seller. Show the letter with the previous order to the printing house and ask to make another order.
Solving complex problems It is important for employees to find their own solutions with the support of their superiors. If they can cope with difficult tasks, they will be able to develop professionally. During negotiations, the supplier offers the employee unfavorable contract terms, which forces him to make a quick decision. The employee asks the manager what to do, but the manager does not offer a way out of the situation. Give employees the opportunity to find their own solutions and comment on them. For example, explain why the contract cannot be terminated and clarify how the employee will seek additional conditions from the counterparty.
Problems of interpersonal relationships It is important to remain neutral, look for constructive solutions and not determine who is right and who is wrong. Often this helps to sit down at the negotiating table with the conflicting parties and take control of the dialogue. The sales manager suggested that the marketer start trading in a new market and promised to fill out the card himself. The marketer refuses the idea, fearing that he will lose his job. Disputes arise. Consult with your marketing and sales managers to determine how your first professional can help with this task.
In any circumstances involving reverse delegation, it is important to emphasize that employees must be accountable for the completion of their tasks and to return that accountability to them.
Redelegation
This situation may arise at the stage of interim assessment. If the manager notices that the employee is not coping with the task or seems to be having difficulties, he decides to transfer it to another person.
For example, the head of the marketing department instructs his subordinate to conduct a customer survey using a pre-prepared questionnaire. However, the latter turns out to be too complicated, and many respondents refuse to answer all the questions.
Redelegation
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Despite this, the employee tries to collect reliable data and brings several completed questionnaires, and then reports the difficulties that have arisen. In response, the manager comes to the conclusion that the subordinate simply does not show the necessary initiative or does not know how to conduct surveys, and decides to pass the task to another colleague.
This colleague brings a large package of questionnaires that were filled out by his acquaintances, and based on these results, a new marketing strategy is developed for the client.
If this practice becomes the norm, employees become less interested in their work: why put in the effort if the task can be lost at any moment. Some people can recognize this approach and use it to their advantage, doing things in a more relaxed manner.
When you get the feeling that something is going wrong, it is a good idea to discuss it with the employee and find out what is happening with the task at the current stage and whether he is aware of how to proceed further.