10 points to choose the best ERP partner
Posted: Tue Jan 21, 2025 9:22 am
We know that choosing and implementing management software in our business is a process that will take time. We must make the decision to change, identify our needs and choose the ERP that best suits them . Once we have reached this point, the next step is to decide who we are going to trust to carry out the project. Who will be in charge of advising us and providing us with all the information and support we will need at any time?
Relying on the best business management solutions provider that rich people database works every day to improve customer satisfaction means investing in the growth of your business.
Regardless of where your company is starting from, there are 10 key factors to help you make the best choice for your new supplier.
1. Knowledge of the sector
Knowing our sector perfectly is an essential characteristic, since if we do not know how the sector's activity is carried out, there may be misunderstandings from the moment of the consultancy. Also, they must know what processes are carried out and what needs must be covered. In this way, the provider will know how to solve each doubt and will be able to offer us both a specific vertical and a generic solution.
2. Previous experience
In addition to having knowledge of the sector, it is also important that they have previously worked with other companies in the area. This way we can be sure that they will be able to solve any problems that may arise. A good way to check the partner's previous experience is to visit the success stories section on their website .
3. Manufacturer's solvency
We must determine who the manufacturer of the software is that we want to install in our company. Because, if the partner is the same developer, if for some reason the company were to close, we would be left without ERP maintenance. If, on the other hand, it is a partner of the manufacturer, we must know who they are and what presence they currently have in the market.
4. Partner-manufacturer relationship
Just because they sell a product doesn't mean their relationship with the manufacturer is consistent. You should check their commercial commitment. Many manufacturers classify their distributors by category, this can give us an idea of their relationship and choose based on the category.
5. Certification of the solution to be installed
To check that the business management solutions provider is specialized in said ERP, we must check if they have technical certification at both the implementation and development level. Having this certification implies having passed a demanding training and exams from time to time, which means that they will be trained with the latest versions of the software.
6. Support coverage
After knowing the real needs of our company, we have to choose a provider that offers us full coverage, at any time we need it, regardless of the time or day. For example, a hospitality company is very likely to need 24/7 technical support, since there will always be an employee using the management software.
7. Type of support
In most cases, any technical problem can be solved online, but we must always know the actual distance to the provider's offices, in case at some key moment we need the programmer to come physically.
8. Post-installation training
To ensure a successful implementation, employees must be trained to be fully familiar with the use of the new software. This will help us to make the best use of it. There are many types of training, such as face-to-face courses, video conferences or printed documents, so we can choose the one that best suits our needs.
9. Post-sale relationship
It is necessary to maintain a relationship with the supplier after the implementation of the ERP. It is necessary to take into account possible modifications or extensions of the latter. In addition, maintaining the relationship with the consultant can help the business manager to always be up to date and obtain greater performance.
10. Internet
When choosing a business management solutions provider, we must not only take these 10 points into account, but it must also be backed by extensive experience and reinforced by a professional team focused on continuous improvement to achieve the success of your company . Finally, it is advisable to find out about the provider, both on its website and on social networks, to find out about its reputation and the opinions of other clients.
Relying on the best business management solutions provider that rich people database works every day to improve customer satisfaction means investing in the growth of your business.
Regardless of where your company is starting from, there are 10 key factors to help you make the best choice for your new supplier.
1. Knowledge of the sector
Knowing our sector perfectly is an essential characteristic, since if we do not know how the sector's activity is carried out, there may be misunderstandings from the moment of the consultancy. Also, they must know what processes are carried out and what needs must be covered. In this way, the provider will know how to solve each doubt and will be able to offer us both a specific vertical and a generic solution.
2. Previous experience
In addition to having knowledge of the sector, it is also important that they have previously worked with other companies in the area. This way we can be sure that they will be able to solve any problems that may arise. A good way to check the partner's previous experience is to visit the success stories section on their website .
3. Manufacturer's solvency
We must determine who the manufacturer of the software is that we want to install in our company. Because, if the partner is the same developer, if for some reason the company were to close, we would be left without ERP maintenance. If, on the other hand, it is a partner of the manufacturer, we must know who they are and what presence they currently have in the market.
4. Partner-manufacturer relationship
Just because they sell a product doesn't mean their relationship with the manufacturer is consistent. You should check their commercial commitment. Many manufacturers classify their distributors by category, this can give us an idea of their relationship and choose based on the category.
5. Certification of the solution to be installed
To check that the business management solutions provider is specialized in said ERP, we must check if they have technical certification at both the implementation and development level. Having this certification implies having passed a demanding training and exams from time to time, which means that they will be trained with the latest versions of the software.
6. Support coverage
After knowing the real needs of our company, we have to choose a provider that offers us full coverage, at any time we need it, regardless of the time or day. For example, a hospitality company is very likely to need 24/7 technical support, since there will always be an employee using the management software.
7. Type of support
In most cases, any technical problem can be solved online, but we must always know the actual distance to the provider's offices, in case at some key moment we need the programmer to come physically.
8. Post-installation training
To ensure a successful implementation, employees must be trained to be fully familiar with the use of the new software. This will help us to make the best use of it. There are many types of training, such as face-to-face courses, video conferences or printed documents, so we can choose the one that best suits our needs.
9. Post-sale relationship
It is necessary to maintain a relationship with the supplier after the implementation of the ERP. It is necessary to take into account possible modifications or extensions of the latter. In addition, maintaining the relationship with the consultant can help the business manager to always be up to date and obtain greater performance.
10. Internet
When choosing a business management solutions provider, we must not only take these 10 points into account, but it must also be backed by extensive experience and reinforced by a professional team focused on continuous improvement to achieve the success of your company . Finally, it is advisable to find out about the provider, both on its website and on social networks, to find out about its reputation and the opinions of other clients.