The best way is to implement digital tools. This allows you to offer new things to the customer and thus increase their trust. Of course, to offer the real location or status of the shipment, you must have technological tools in order to maintain adequate and constant logistics. In other words, to develop courier logistics it is not necessary to make a large investment.
The effectiveness of conducting proper logistics
Most companies are relying on the Track & Trace feature. This feature is responsible for keeping the customer informed about the distribution, logistics and tracking of the shipment.
Customers are not only looking for a fast delivery but also for information on the delivery process. To track orders, some tools and methods can be used to improve logistics.
Keep customers informed. It is imperative to inform people about your shipping system. Whether the company has one or has an external company in charge of deliveries. Announce an approximate time and date of delivery of the product.
Delivery routes and real-time tracking. If you want to set up real-time shipments, you must hire software that specializes in this. You should also take into account how to plan delivery routes.
Love without fear with Quick Commerce. This new system aims to send the order in less than half an hour. So far, it is only working within certain kilometers of where the company of your order is located.
Order being prepared and order delivered. Notify about the beginning of the preparation of the product, resulting in the customer feeling comfortable and informed. And finally, inform them that the order has been delivered.
Analyze your faults.
Offer solutions to problems using customer service communication channels. What we recommend most is the use of WhatsApp.
To improve, we must learn from our mistakes. Currently, many companies forget to carry out an analysis of their actions. By this we mean that what is not measured is not sold. Every company must have a metrics analysis.
It is important to learn from our mistakes. However, you need to know how to measure and track them. Without this, you can find yourself aimless.
Genesis Leon