How does extrajudicial debt collection work?
Posted: Wed Jan 22, 2025 9:33 am
Extrajudicial debt collection is flexible and can be adapted according to the particularities and interests of each company. Generally, the company creates a “collection policy” in which it establishes the guidelines and standardizes the processes involving extrajudicial debt collection.
Below, we list an example of a billing policy that can be adapted to your business:
One day after the due date, the company contacts the customer to inform them that they have not identified the payment. In this message, you should make yourself available to offer support, encouraging the georgia phone number list to contact you if they have had any problems with the payment. Remember to include a warning requesting that the message be disregarded if the payment has already been made;
five days after the due date, the person responsible for the company's collections department can contact the customer by telephone , informing them that the payment was not identified and offering to help with the solution: scheduling a new due date, paying the amount in installments, among others;
Fifteen days after the due date, the company will contact you again, sending a written extrajudicial collection notice. This notice must include the identification details of the creditor and debtor, the total amount due, the due date and the details for the debtor to make the payment.
The deadlines for sending collection messages and telephone contact may vary, considering the interests and strategies of each company.
For an extrajudicial collection to be efficient, the company must adopt a welcoming stance, making itself available to negotiate and adjust the payment according to the creditor's possibilities.
Unforeseen events can happen and it is necessary to demonstrate that the company is open to talking and finding a quick solution that is positive for both the company and the debtor.
The approach adopted by the company in the first debt collection contacts can make all the difference in the result obtained. Therefore, your business's debt collection policy must be aligned with the company's purpose and the type of relationship it wants to build with customers and suppliers.
Below, we list an example of a billing policy that can be adapted to your business:
One day after the due date, the company contacts the customer to inform them that they have not identified the payment. In this message, you should make yourself available to offer support, encouraging the georgia phone number list to contact you if they have had any problems with the payment. Remember to include a warning requesting that the message be disregarded if the payment has already been made;
five days after the due date, the person responsible for the company's collections department can contact the customer by telephone , informing them that the payment was not identified and offering to help with the solution: scheduling a new due date, paying the amount in installments, among others;
Fifteen days after the due date, the company will contact you again, sending a written extrajudicial collection notice. This notice must include the identification details of the creditor and debtor, the total amount due, the due date and the details for the debtor to make the payment.
The deadlines for sending collection messages and telephone contact may vary, considering the interests and strategies of each company.
For an extrajudicial collection to be efficient, the company must adopt a welcoming stance, making itself available to negotiate and adjust the payment according to the creditor's possibilities.
Unforeseen events can happen and it is necessary to demonstrate that the company is open to talking and finding a quick solution that is positive for both the company and the debtor.
The approach adopted by the company in the first debt collection contacts can make all the difference in the result obtained. Therefore, your business's debt collection policy must be aligned with the company's purpose and the type of relationship it wants to build with customers and suppliers.