Mania of grandeur among app developers

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Online consultant for the site

In fifth place, we will probably put an active link in the chat window to the online consulting service provider. Yes, they really do often have delusions of grandeur, because of which they consider a link like “Chat provided by Jivotex” to be a decoration of the site. Particularly ardent supporters of their business place the logo both in the chat window and on the label. Of course, they have the right to do so. The link serves as advertising for them, and customers receive jiangsu mobile phone numbers database affordable rates or even free chat.

But we are interested in conversion and so, with our own hands, we place a channel for customer departure on the resource? A visitor can follow the link by accident and end up on someone else's site. Often, users do not even realize that they have ended up on another resource, thinking that this is just a page on the same site. They quickly find the online consultant window already on the service provider's page and ask a question through it! And such situations arise constantly.

Finally, a visitor may be more interested in going through the site than in your product, and will simply forget to return. That is, a commercial system must have the ability to disable links, and it is better if this is done within the framework of a standard commercial tariff.

Extra fields
Be sure to think carefully before introducing additional fields (for example, requiring a name to be entered before chatting), departments, and other restrictive elements. Remember: every additional element reduces the likelihood of chatting and causes confusion for the visitor.

Moreover, the tools can be used on popular websites or in large organizations.

Now let's gradually move on to what the opponents of online consultants are most unhappy with. Of course, we are talking about intrusiveness. "There is no peace from these windows", "When an online consultant appears, I immediately leave the site", "I close the chat, but it pops up again", "How can I close it so that it does not bother me anymore?" Everyone who works in this industry knows this, and even just users who have encountered such an "assistant".