Make pre-expiration charges

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Another idea is to have your customer service team contact you before your bills are due. This time, the goal is to be a little more direct (always polite) about the debt, but also to try to find out if you can afford to pay it. Send emails letting you know that your bill is only a few days away or asking if you have received your bill that will be due in a few days.

It is a good way for the company to find out if there is a problem in el salvador phone number list with the consumer. It can also anticipate any type of complaint about not having received a bill, avoiding a delay in the invoice due to a lack of information.

Implement collection steps
This strategy should be worked on in conjunction with the previous topic with the aim of reducing your business's defaults. It is a kind of guide so that your collections team can be more effective. It will provide more organization in the initiatives and contact with consumers will not harm the relationship with the company. It consists of four steps:

First stage: here, the first contact will be made, in which, after confirming the delay, a letter will be sent or a phone call will be made. Please note: communication should be as polite and kind as possible, as this is the beginning and there is no need to pressure the customer. This is a good time to find out if the customer intends to pay the debt. If so, an agreement can be reached;
second stage: if it is confirmed that there will be no payment, the company tries to contact you again, this time being a little more emphatic in finding out whether the customer does not want to negotiate. Take advantage of the moment to inform him that there is the possibility of registering his name with the credit protection agencies;
third stage: if there is no solution, the company can take the appropriate measures, that is, register the client's name with credit protection services and send an extrajudicial notification to him/her;
fourth stage: in the last phase, the debt is protested or the company goes to the small claims legislative bodies to collect from the customer.
At all stages, the ideal is for the employee in charge to be well-trained to contact the customer in the best possible way.

There are several strategies for dealing with delinquent customers. Here is one that can help you organize each step in a collection process . However, this is a type of plan that, without the right professionals, is very difficult to achieve success. You need to have a specialized customer service department to deal with these customers.