7 Smart Tactics to Get Customer Feedback for Your Ecommerce Business
Posted: Thu Jan 23, 2025 4:09 am
Go ahead and use these ecommerce segmentation hacks to turn your customers into brand evangelists.
Social proof plays a key role in a customer's purchasing decisions.
Testimonials, ratings, and reviews show customer loyalty to armenia phone number list an e-commerce brand.
ANDBrightlocal's 2020 researchconfirmed that around 34% of customers make purchasing decisions after reading online reviews or feedback. However, not all customers leave reviews when they receive a product.
They need to be reminded and convinced using smart tactics. Today we discuss seven such tactics for getting customer feedback in e-commerce.
1. Encourage customers
The first feedback collection tactic on our list is incentive. After a product has been shipped to customers, e-commerce brands can send a review email.
This email has three goals:
thanking them for their purchase
asking them to leave a review
encouraging them to do so using acoupon codeThe customer can use the coupon code for, for example, a 10% discount on their next purchase.
This strategy is used by Gorjana, an eCommerce brand that sells jewelry. They use product images and star ratings to make their emails more engaging.
Social proof plays a key role in a customer's purchasing decisions.
Testimonials, ratings, and reviews show customer loyalty to armenia phone number list an e-commerce brand.
ANDBrightlocal's 2020 researchconfirmed that around 34% of customers make purchasing decisions after reading online reviews or feedback. However, not all customers leave reviews when they receive a product.
They need to be reminded and convinced using smart tactics. Today we discuss seven such tactics for getting customer feedback in e-commerce.
1. Encourage customers
The first feedback collection tactic on our list is incentive. After a product has been shipped to customers, e-commerce brands can send a review email.
This email has three goals:
thanking them for their purchase
asking them to leave a review
encouraging them to do so using acoupon codeThe customer can use the coupon code for, for example, a 10% discount on their next purchase.
This strategy is used by Gorjana, an eCommerce brand that sells jewelry. They use product images and star ratings to make their emails more engaging.