What is a ticket system in WordPress?
Posted: Thu Jan 23, 2025 5:14 am
To avoid confusion, you can change the concept of Ticket System to Customer Support . This will make it clearer what it is all about.
What is usually done in customer support (or customer service, whatever you want to call it) is to resolve your users' doubts or technical problems, either through phone calls (depending on the service you provide), email (the most common), social networks (increasingly used) or live chat (increasingly used as well).
But of course, if you have many clients, you may find yourself cameroon phone number list by emails, or you may spend a large part of your day searching your inbox for an old email, to retrieve a response already given to another client.
The best thing to do is to cover your back, and look for an organized system that allows you to handle many support requests at the same time, and know what you have said to whom and when.
Thanks to this, you will be able to provide very good quality online support, and as I mentioned at the beginning of the article, your clients will be very satisfied.
So, to sum up, think about that concept to define a ticketing system for online support: a well-organized support system.
Advantages of a ticket system for WordPress
Thanks to the use of a ticket system, as I mentioned above, you will have everything very well organized. But in addition, you will be able to:
Improve customer service channels (there are systems that allow you to connect an email, your social networks, phone, WhatsApp, etc., to have all the questions in one place).
Personalize the way you treat the customer, since you will know what you have talked about previously (or if there is more than one support agent, you will know what the others have talked about with that customer previously).
The customer can see the status of their ticket at any time, and can even close it if it has already been resolved elsewhere.
Tickets can be prioritized by importance level, so you can resolve the most urgent ones first, optimizing your time and results.
What is usually done in customer support (or customer service, whatever you want to call it) is to resolve your users' doubts or technical problems, either through phone calls (depending on the service you provide), email (the most common), social networks (increasingly used) or live chat (increasingly used as well).
But of course, if you have many clients, you may find yourself cameroon phone number list by emails, or you may spend a large part of your day searching your inbox for an old email, to retrieve a response already given to another client.
The best thing to do is to cover your back, and look for an organized system that allows you to handle many support requests at the same time, and know what you have said to whom and when.
Thanks to this, you will be able to provide very good quality online support, and as I mentioned at the beginning of the article, your clients will be very satisfied.
So, to sum up, think about that concept to define a ticketing system for online support: a well-organized support system.
Advantages of a ticket system for WordPress
Thanks to the use of a ticket system, as I mentioned above, you will have everything very well organized. But in addition, you will be able to:
Improve customer service channels (there are systems that allow you to connect an email, your social networks, phone, WhatsApp, etc., to have all the questions in one place).
Personalize the way you treat the customer, since you will know what you have talked about previously (or if there is more than one support agent, you will know what the others have talked about with that customer previously).
The customer can see the status of their ticket at any time, and can even close it if it has already been resolved elsewhere.
Tickets can be prioritized by importance level, so you can resolve the most urgent ones first, optimizing your time and results.