Algorithms for communication with clients
Posted: Thu Jan 23, 2025 8:25 am
To fully communicate with clients, companies often create specific algorithms for employees. They differ for different businesses.
An example of how an algorithm can be constructed:
Establishing contact – at the beginning of the uruguay mobile phone numbers database conversation, the employee makes it clear that the company is willing to communicate and provides the necessary information. After that, he/she correctly offers help.
Determining needs – the manager asks open, closed or alternative questions to identify the customer’s requests and interests. Leading questions are already included in the conversation script to reduce time. Closed questions cannot be asked at this stage, nor can the interlocutor be interrupted. If the client’s attention is distracted, the employee should gently return him to the topic of conversation.
Presentation of the offer – after the introductory conversation, the manager determines the buyer’s requests, reduces the range of the product range, clarifies the requirements and makes an offer: presents the product, showing the benefits, takes into account the maximum price suitable for the buyer, accompanies the communication with positive emotions.
Objection handling – if a client doubts something or starts to object, the employee must give a reasoned answer and, if necessary, offer a replacement. To do this, he first listens attentively to the interlocutor, after which he expresses his understanding with certain phrases and clarifies some questions.
Deal – after making sure that the client is ready to make a purchase, the manager completes the presentation and helps to place the order.
This algorithm is more suitable for a telephone dialogue; in other communication channels with clients, the structure will be different. For example, for communication via chat or social networks, a template message scheme and different text options for responses are written.
In email, SMS or messenger mailings, a specific order of messages is used and feedback is provided through surveys or questionnaires.
An example of how an algorithm can be constructed:
Establishing contact – at the beginning of the uruguay mobile phone numbers database conversation, the employee makes it clear that the company is willing to communicate and provides the necessary information. After that, he/she correctly offers help.
Determining needs – the manager asks open, closed or alternative questions to identify the customer’s requests and interests. Leading questions are already included in the conversation script to reduce time. Closed questions cannot be asked at this stage, nor can the interlocutor be interrupted. If the client’s attention is distracted, the employee should gently return him to the topic of conversation.
Presentation of the offer – after the introductory conversation, the manager determines the buyer’s requests, reduces the range of the product range, clarifies the requirements and makes an offer: presents the product, showing the benefits, takes into account the maximum price suitable for the buyer, accompanies the communication with positive emotions.
Objection handling – if a client doubts something or starts to object, the employee must give a reasoned answer and, if necessary, offer a replacement. To do this, he first listens attentively to the interlocutor, after which he expresses his understanding with certain phrases and clarifies some questions.
Deal – after making sure that the client is ready to make a purchase, the manager completes the presentation and helps to place the order.
This algorithm is more suitable for a telephone dialogue; in other communication channels with clients, the structure will be different. For example, for communication via chat or social networks, a template message scheme and different text options for responses are written.
In email, SMS or messenger mailings, a specific order of messages is used and feedback is provided through surveys or questionnaires.