A client with no desire to buy
Most of these customers are specialists from the procurement department of state institutions and enterprises. They are inert and do not strive for active actions. If the intermediary from the previous point does not have the right to make decisions, but is interested in the high-quality performance of his duties, then customers without motivation do not strive for anything at all and are afraid to strain themselves. After all, concluding a contract with a new supplier is associated with a long process of coordinating the deal, going from office to office and other routine work.
With a harmful client jordan email list without motivation, it is worth adhering to the following rules:
Establish personal contact . Show your sympathy and willingness to help, take on most of the routine duties.
For inert employees, there are two "whips" that can make them work more energetically : opportunity and fear. The first motivator shows what advantages the company or the customer personally will receive from the concluded contract (bonus, promotion, etc.). The second, on the contrary, demonstrates what the company will lose, what it will be deprived of.
If the relationship does not work out, you can try to contact the manager of the inert employee and discuss the details of the deal with him . However, there is a high probability that after the scolding, the task of concluding the contract will remain with the same performer. Only he will already be extremely hostile, because he was complained about. As a result, the relationship will simply be destroyed. And even if it is possible to conclude one deal, there will definitely not be a second one.
Omniscient
This type of person is sure that he knows everything better than others, even if this is absolutely not true. He will constantly question the competence of the seller. If this type of customer understands the topic even a little, he will not give the contractor a living, constantly giving "valuable" advice.
Performers often make a fatal mistake and do what the client says. But there are no guarantees that the customer is right. If you follow the lead of such a person, you can harm your business and authority.
What to do with an all-knowing, harmful client? There is no point in trying to prove your case to him. This can only worsen the situation and cause hostility in the customer. And then he will turn from an all-knowing person into a dissatisfied one from point 1 of the above list.
Perhaps it is better to avoid a client who is totally sure of his own rightness. He may not buy anything in the end, but he will take up a lot of the salespeople's working time and completely ruin their nervous system.